Return and Refund Policy

Return Policy

The following terms constitute our “Return Policy”:

1. Eligibility for Return
   Only unopened, unused Products that are in their original packaging are eligible to be returned. Opened Products are not eligible for return, exchange, or store credit.

2. Return Window
   Unopened, unused Products must be returned within 30 days of the delivery date. Returns of Products are not permitted outside of the 30-day return window.

3. Return Process
   Returns must be initiated with our Customer Experience Team via email at contact@ideal-skincare.com. Please do not return your Order back to sender. Orders that are returned to sender are not eligible for a return or refund.

4. Geographic Limitations
   Returns are only permitted for Orders with a delivery address within the United States.

5. Shipping and Handling Fees
   Shipping charges are non-refundable. If you receive a refund for your Order, the cost of return shipping will be deducted from such refund.

6. Bulk Orders
   For Orders of 10 items or more, only 50% of the Order may be returned.

7. Damaged Products
   If you’ve opened a Product and are unhappy with the Product or the Product arrives damaged, please reach out to contact@ideal-skincare.com. We only replace items if they are defective or damaged upon arrival and that are unopened and unused.

8. Refunds
   If you have returned a Product in accordance with our Return Policy, once your returned Products are received and inspected, we will notify you via email that we have received your returned Product. We will also notify you of the approval or rejection of your return. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Refunds can only be processed back to the original payment method.

9. Shipping
   All shipping costs are non-refundable. Shipping information cannot be changed or updated once the Order has been processed and shipped from our facility. Orders may be delayed from shipment due to discrepancies in payment or billing/shipping information. Transit times may be extended due to incomplete shipping address (e.g., missing or invalid apartment number/street number), weather conditions, or general carrier delays/issues. In the event that there is an issue with the delivery of your Order, you must inform us by email at contact@ideal-skincare.com within 7 days of your expected delivery to proceed with rectifying the delivery issue.

10. Order Delivery Issues
    Orders lost in transit with freight forwarders are not eligible for replacement by Ideal Skincare LLC. Ideal Skincare LLC is not responsible for any lost packages, and you should file a claim with the specific carrier to resolve delivery issues.